(Updated 01.09.2025)

 

Within all correspondences, on the website, within the Privacy Policy and within these terms and conditions, terms used such as “Pond Form”, “Pond Form Garden Reclamation”, "we", "us" and "our" refer to Pond Form Ltd.

 

Within all correspondences, on the website, within the Privacy Policy and within these terms and conditions, terms used such as “you”, “your”, “yourself” refer to the customer.

 

1. ABOUT THESE TERMS

1.1 Pond Form Ltd reserves the right to update, change or replace any part of these terms and conditions. Notice will be given by posting updates on this page. It is your responsibility to check this page for updates regularly, and to read these terms and conditions, ensuring you understand them before making a purchase or agreeing to an estimate.

1.2 By visiting our website, placing an order, accepting an estimate or paying a deposit, you are deemed to have accepted and agreed to the terms and conditions. Please read them carefully and print a copy for your records.

1.3 If you are using our website on behalf of a business, you confirm you have the authority to enter into contracts and to bind that business to these terms and conditions.

1.4 Pond Form Ltd reserves the right to decline to provide our services or sell a product to anyone or any entity for any reason at any time.

 

2. MODIFICATIONS TO OUR SERVICE AND PRICING

2.1 Prices for our services or products are subject to change without notice.

2.2 Pond Form Ltd reserves the right to modify or discontinue any part of the services we offer or products we sell at any time.

2.3 Pond Form Ltd accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the services we offer or the products we sell.

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3. WEBSITE

3.1 Pond Form Ltd offer the website, including all the information, tools, products for sale and services available on it, on the condition that you accept these terms and conditions and the associated Privacy Policy.

3.2 The website is operated by Pond Form Ltd.

3.3 While we try to keep the website up-to-date and accurate, we cannot guarantee it will always work perfectly or be free from bugs or viruses. Customers use the website at their own risk. We are not liable for any loss of data or damage caused by using the website.

3.4 Our website offers a range of products for sale. Where we refer to an ‘item’ or ‘product’ we are referring to a single product available for purchase on this website.

3.5 Pond Form Ltd will take reasonable care to ensure the details displayed for a particular product for sale and our services are correct at the time when the information was entered onto the system.

3.6 Whilst care is taken to ensure that we display as accurately as possible, appearances, colours, textures or finishes, what you see on your computer monitor or equipment may differ, and so we cannot guarantee that images are an accurate representation of the actual products or services that you are purchasing.

3.7 Product sizes, weights and measurements are approximate.

3.8 Any content or data that you enter onto the website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.

3.9 You may not reproduce, duplicate, copy, sell, resell or otherwise exploit the commercial gain, or otherwise, any portion of any of the content or data on the website or any part of the services and products for sale that we offer on this website.

3.10 Headings and titles used on the website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.

 

4. SITE VISITS FOR OUR SERVICES

4.1 Pond Form Ltd recommend for all projects that a site visit takes place. There is no charge for the initial visit however, additional site visits may be charged for.

4.2 During the site visit, Pond Form Ltd will discuss requirements, survey the area, take full measurements and pictures (if deemed relevant) and check access requirements for vehicles/machinery/deliveries etc.

4.3 The information obtained at the initial site visit will be used to produce the estimate and will provide Pond Form Ltd with advance notice of any hazards or difficulties which may have to be factored in to costings.

4.4 Pond Form Ltd reserves the right to decline to provide site visits.

 

5. ESTIMATES FOR OUR SERVICES

5.1 Estimates and any costings provided by Pond Form Ltd are only valid for a maximum of 14 working days (from the date of the estimate).

5.2 After 14 working days, estimates and any costings provided by Pond Form Ltd are subject to price increases in line with inflation and supplier costs.

5.3 Pond Form Ltd are not liable for supplier increases and therefore these may have to be passed on to you.

5.4 Pond Form Ltd reserves the right to decline to provide estimates and costings.

5.5 A VAT breakdown will be provided on all estimates.

 

6. DEPOSITS AND PAYMENTS FOR OUR SERVICES

6.1 A non-refundable deposit will be required to confirm all bookings. Dates will be agreed and confirmed once the deposit is received by Pond Form Ltd.

6.2 Details of all deposits and interim payments are included within the estimate.

6.3 Receipt of a deposit is your acceptance of Pond Form Ltd’s full terms and conditions, denotes your agreement to instruct Pond Form Ltd to undertake the work as agreed and is your agreement to the payment schedule as stipulated within your estimate.

6.4 For projects longer than one week (5 working days), interim payments will be required. This will be advised to you within the estimate. Settlement of interim invoices must be made by the due date stated on your estimate/invoice to avoid late payment fees and/or project delays.

6.5 The final balance will be invoiced to you by Pond Form Ltd with immediate settlement due upon completion of works or as stated on your final invoice to avoid late payment fees. The final balance may include extra charges e.g., for materials or labour in addition to those in your estimate. This will be discussed with you in advance to gain your acceptance.

6.6 Pond Form Ltd will provide receipts for all payments received.

6.7 Pond Form Ltd are unable to accept payments in instalments.

6.8 Pond Form Ltd accept payments by credit/debit card only.

6.9 Pond Form Ltd are unable to take payments over the phone.

6.10 A VAT breakdown will be provided on all invoices.

6.11 Payments are by direct bank transfer only to the following account:

 

Pond Form Ltd Account details

Account Number: 83366502

Sort Code: 20-11-43

 

7. QUANTITIES AND ESTIMATED COSTS FOR OUR SERVICES

7.1 Quantities and estimated costs are based on the description of work to be carried out following the initial site visit.

7.2 Additional work and materials may be necessary during the project should your requirements change or issues arise which were not foreseeable by Pond Form Ltd.  Please be aware, this will incur additional costs to those estimated.

7.3 Pond Form Ltd will inform you throughout the project if it becomes apparent there will be additional charges and will seek approval from you in the first instance.

 

8. SELECTION OF MATERIALS AND PLANTS FOR OUR SERVICES

8.1 Pond Form Ltd will not be liable if there is an occasion where you are not happy with the aesthetics/species of materials/plants selected by Pond Form Ltd on your behalf.

8.2 Pond Form Ltd do not offer refunds on materials or plants that have failed under your care i.e. after the completion date.

 

9. ELECTRICAL WORKS AND POWER SOURCE FOR OUR SEREVICES

9.1 If a power source is required to run a pond pump or fountain etc, it is your responsibility to ensure a fully working and compliable power supply is available to the team at the commencement of works. If a suitable power supply is not available, full tests cannot be carried out but will still be charged for.

9.2 Pond Form Ltd’s engineers and labourers are not qualified electricians and therefore cannot install a power source.

9.3 If a new power source or any electrical work is required, Pond Form Ltd can arrange for a fully qualified electrician at an additional charge.

 

10. QUALITY CONTROL, MATERIALS AND COMPLETION OF OUR SERVICES

10.1 Pond Form Ltd are not liable for failure of materials or plants that have not been suitably, correctly or effectively maintained once installed by our engineers.

10.2 Once a project has been fully completed and prior to leaving site, Pond Form Ltd will hand over the completed project to you.  It is essential that you are present on the final day to ensure a full and thorough hand over can take place.  At this point, Pond Form Ltd are also handing over full responsibility of care to you. Mis-use, negligence or neglect after the handover of any service or product/s we have provided may result in any warranty being void and chargeable fees for repairs etc will be applicable.

10.3 Within 6 months of the completion date, in the unlikely event of any issues arising relating to the quality of materials or plants Pond Form Ltd have provided, it must be identified to Pond Form Ltd in writing immediately by you. Photographs will be requested to enable Pond Form Ltd to assess, identify and resolve any issues as Pond Form Ltd feels appropriate. Costs for repair/replacement will be discussed and agreed, if deemed relevant.

10.4 Should an issue with materials or plants installed by Pond Form Ltd arise after 6 months of the completion date, Pond Form Ltd will not be liable for repair/replacement costs.

10.5 Should you request the reuse/reinstallation of any existing materials belonging to you (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, Pond Form Ltd will not be liable should they fail when reused/reinstalled. Although great care will be taken with all materials provided by you, Pond Form Ltd has no prior knowledge of the quality or sustainability and therefore no guarantee can be provided by Pond Form Ltd that these products will survive their reuse/reinstallation. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.6 Should you request to purchase any type of materials yourself (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, Pond Form Ltd will not be liable should they fail in anyway when being installed. Although great care will be taken with all materials purchased by you, Pond Form Ltd has no prior knowledge of the quality or sustainability of materials/plants they have not supplied and therefore no guarantee can be provided by Pond Form Ltd that these products will be suitable for the intended purpose. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.7 Pond Form Ltd reserves the right to refuse the use of existing and/or materials purchased by you if they feel they are not of a suitable quality or sustainability. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.8 Should you request to purchase any type of materials yourself (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, then these materials/plants must be ordered and paid for directly by you with your supplier.

10.9 Any materials (e.g. plants, paving, stone, pumps, pipework, lights etc) being supplied by you must be available upon commencement of works (unless otherwise agreed with Pond Form Ltd). Pond Form Ltd are not liable for any late deliveries which may delay the project. If a project is delayed, Pond Form Ltd reserves the right to charge any additional fees incurred and will not be liable should a project not be completed within the time frame due to these delays.

10.10 External pipework for ponds and water features will be hidden to the best of Pond Form Ltd’s ability, taking into consideration the location and what the environment allows.

10.11 Internal pipework and pumps can be visible in water. Pumps should not be covered as this will cause damage and issues to the filtration systems.

 

11. THIRD-PARTY INVOLVEMENT

11.1 Additional services may be provided by third party contractors e.g., waste removal/machinery hire/delivery/collection/installation of electrical works.

11.2 Third-party services will be booked and arranged by Pond Form Ltd on all occasions.

11.3 Third-party services will be advised to you, along with estimated costs. Should these costs be increased at any time by the third-party supplier, these increases will be passed on to you and charged for by Pond Form Ltd.

11.4 Pond Form Ltd do not accept liability for any third-party’s failure to meet requirements, delivery times or collection times.

 

12. PHOTOS AND VIDEO FOOTAGE

12.1 Pond Form Ltd may take photos and/or video footage prior, during and upon completion. These may be used on social media sites and Pond Form Ltd’s website.

12.2 Pond Form Ltd holds all data in line with the Data Protection Act 2018 and UK GDPR.

 

13. DATA PROTECTION

13.1 All data is held and processed in line with the Data Protection Act 2018 and UK GDPR.

13.2 Upon agreeing to the works carried out and payment of the deposit, you agree to Pond Form Ltd holding your information on databases and accounting services.

13.3 Pond Form Ltd will not pass on your details to a third party, except to fulfil service obligations for instance, by passing your address details to a delivery courier/supplier.

13.4 Pond Form Ltd will securely remove your details from records at any time upon receipt of your written instruction to do so and will retain only the information required by law and HMRC.

 

14. ADDITIONAL TERMS AND CONDITIONS FOR POND FORM LTD’S GARDEN RECLAMATION SHOP

14.1 ORDERS AND PAYMENTS

14.1.1 Pond Form Ltd may not be able to accept your order for many reasons, including but not limited to:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks.

14.1.2 When you place an order, you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14.1.3 Your order will only be accepted by us once your payment has cleared funds in our account.

14.1.4 The price you pay is the one shown on the website when you place your order. If there’s a pricing error beyond our control, we will let you know as soon as possible and offer the choice to reconfirm your order at the correct price or cancel it. If we cannot contact you, we’ll cancel the order and refund you.

14.1.5 Pond Form Ltd accept payment by credit/debit card only.

14.1.6 Prices shown include VAT (where applicable).

14.1.7 Pond Form Ltd are unable to provide any payments by instalments.

14.1.8 Pond Form Ltd do not take payments over the phone.

14.1.9 Delivery charges will be visible at checkout.

14.1.10 You won’t be able to access your order history online, so we recommend printing your order confirmation and these terms and conditions. If you need details of past orders, please contact us by email pondform@gmail.com and we will endeavour to assist.

 

14.2 DELIVERY

14.2.1 Pond Form Ltd only deliver locally (within 15 miles of GU6). An adult aged 18 years or over must be present to accept the delivery. If you are unable to be present for the delivery, please inform Pond Form Ltd in advance, in writing of the recipient’s name.

14.2.2 Delivery charges will be visible at checkout.

14.2.3 Pond Form Ltd can only deliver each order to one address. If you want products sent to multiple addresses, you’ll need to place separate orders.

14.2.4 Delivery times and dates will be arranged by email once payment has been received.

14.2.5 Delivery times vary for each product and while we aim to meet these times, delays that are out of our control, can happen. If a delay is expected, we’ll let you know and give you an option to cancel or continue with the order.

14.2.6 Unless otherwise stated, deliveries are made to your doorstep only. We (or our couriers) are not insured to enter your home or assist with moving, assembling or installing products.

14.2.7 Responsibility and liability for the products passes to you once they’ve been delivered.

14.2.8 Pond Form Ltd do not offer "next day delivery" for any of our products.

 

14.3 COLLECTION

14.3.1 Our products are also available for collection; however, we reserve the right to refuse collection.

14.3.2 Collections will be arranged separately by email once your payment has cleared our account. You will then be advised of the collection address.

14.3.3 Upon collection, please ensure you bring your order confirmation email as ID.

14.3.4 Responsibility and liability for the products passes to you once they’ve been collected.

 

14.4 ORDER CANCELLATION

14.4.1 If you wish to cancel an order you have placed you must contact Pond Form Ltd by email to ascertain whether the products have been dispatched or not.

14.4.2 Where products have been dispatched you have 14 days from receipt of goods to change your mind. Return delivery costs are payable by you and we recommend a recorded delivery method is used. Refunds will be issued within 14 days of us receiving your returned products. Pond Form Ltd reserves the right to not refund in full or at all should an item be returned in a damaged condition or without all its original packaging.

14.4.3 Where products have not been dispatched a refund will be issued within 14 days.

14.4.4 Pond Form Ltd can arrange collection (within a 15-mile radius of GU6) for a product you wish to return. The collection cost will be advised to you and deducted from your refund.

14.4.5 Please refer to our Return Policy 14.5 below for further details.

 

14.5 RETURN POLICY

14.5.1 Our return policy is designed to give you confidence in your purchases from us. If for any reason you are not satisfied with your order, we will be happy to discuss a refund.

14.5.2 If you wish to return a product you have 14 days from receipt of goods to contact us by email to initiate the return process.

14.5.3 Ensure that the item is in its original condition and with all its original packaging.

14.5.4 Pond Form Ltd are not liable for any damage to any returned products. Once the product has been received by us and checked that it is in the same condition as to which it was sold, your refund will be processed within 14 days.

14.5.5 Pond Form Ltd reserves the right to not refund in full or at all should an item be returned in a damaged condition or without all its original packaging.

14.5.6 Return delivery costs are payable by you and we recommend a recorded delivery method is used.

14.5.7 Pond Form Ltd can arrange collection (within a 15-mile radius of GU6) for a product you wish to return. The collection cost will be advised to you and deducted from your refund.

 

15. OTHER IMPORTANT INFORMATION

15.1 These terms and conditions will be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

15.2 Our products and services are designed for domestic use. If you’re buying for business use, please ensure you have suitable insurance.

15.3 Pond Form Ltd are not responsible for delays caused by events beyond our control (such as adverse weather, strikes or supplier issues).

15.4 Pond Form Ltd may include links to other websites for your convenience. We’re not responsible for their content, privacy policies, or how you use them.

15.5 Pond Form Ltd shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any products that have been ordered on the website.

15.6 You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

 

CONTACT US

If you have any questions, concerns or complaints about our Terms and Conditions, our practices or our services, you may contact us by email at pondform@gmail.com .

 

© 2025 Pond Form Ltd. All rights reserved.

Pond Form Ltd reserves the right to amend all terms and conditions and our Privacy Policy, giving customers reasonable notice by displaying the changes on our website from time to time.