(Updated 23.02.2026)

 

Within all correspondences, on the website, within the Privacy Policy and within these terms and conditions, terms used such as “Pond Form”, "we", "us" and "our" refer to Pond Form Ltd.

 

Within all correspondences, on the website, within the Privacy Policy and within these terms and conditions, terms used such as “you”, “your”, “yourself” refer to the customer.

 

1. ABOUT THESE TERMS

1.1 Pond Form Ltd reserves the right to update, change or replace any part of these terms and conditions. Notice will be given by posting updates on this page. It is your responsibility to check this page for updates regularly, and to read these terms and conditions, ensuring you understand them before making a purchase or agreeing to a quote.

1.2 By visiting our website, accepting a quote or paying a deposit, you are deemed to have accepted and agreed to the terms and conditions. Please read them carefully and print a copy for your records.

1.3 If you are using our website on behalf of a business, you confirm you have the authority to enter into contracts and to bind that business to these terms and conditions.

1.4 Pond Form Ltd reserves the right to decline to provide our services to anyone or any entity for any reason at any time.

 

2. MODIFICATIONS TO OUR SERVICES AND PRICING

2.1 Whilst there may be changes to the prices of the services we provide, any such changes will be notified or discussed with the customer at the time.

2.2 Whilst Pond Form Ltd may modify or discontinue any part of the services we offer at any time, any such changes will be notified or discussed with the customer at the time.

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3. WEBSITE

3.1 Pond Form Ltd offer the website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated Privacy Policy.

3.2 The website is operated by Pond Form Ltd.

3.3 While we try to keep the website up-to-date and accurate, we cannot guarantee it will always work perfectly or be free from bugs or viruses. Customers use the website at their own risk. We are not liable for any loss of data or damage caused by using the website.

3.4 Pond Form Ltd will take reasonable care to ensure the details displayed for our services are correct at the time when the information was entered onto the system.

3.5 Whilst care is taken to ensure that we display as accurately as possible, appearances, colours, textures or finishes, what you see on your computer monitor or equipment may differ, and so we cannot guarantee that images are an accurate representation of the actual services that you are purchasing.

3.6 Any content or data that you enter onto the website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.

3.7 You may not reproduce, duplicate, copy, sell, resell or otherwise exploit the commercial gain, or otherwise, any portion of any of the content or data on the website or any part of the services that we offer on this website.

3.8 Headings and titles used on the website are done so for convenience only. They do not constitute any part of the Terms and Conditions or Privacy Policy and will not limit or otherwise affect the terms herein.

 

4. SITE VISITS

4.1 Pond Form Ltd recommend for all projects that a site visit takes place. There is no charge for the initial visit however, additional site visits may be charged for.

4.2 During the site visit, Pond Form Ltd will discuss requirements, survey the area, take full measurements and pictures (if deemed relevant) and check access requirements for vehicles/machinery/deliveries etc.

4.3 The information obtained at the initial site visit will be used to produce the quote and will provide Pond Form Ltd with advance notice of any hazards or difficulties which may have to be factored into costings.

4.4 Pond Form Ltd reserves the right to decline to provide site visits at any time.

 

5. QUOTES FOR OUR SERVICES

5.1 Quotes and any costings provided by Pond Form Ltd are only valid for a maximum of 14 working days (from the date of the quote).

5.2 After 14 working days, quotes and any costings provided by Pond Form Ltd are subject to price increases in line with inflation and supplier costs.

5.3 Pond Form Ltd are not liable for supplier increases and therefore these may have to be passed on to you.

5.4 Pond Form Ltd reserves the right to decline to provide quotes and costings at any time.

5.5 A VAT breakdown will be provided on all quotes.

 

6. DEPOSITS, INTERIMS AND PAYMENTS

6.1 A deposit will be required to confirm all bookings. Dates will be agreed and confirmed once the deposit is received by Pond Form Ltd.

6.2 Details of all deposits and interim payments are included within the quote.

6.3 Receipt of a deposit is your acceptance of Pond Form Ltd’s full Terms and Conditions and Privacy Policy, denotes your agreement to instruct Pond Form Ltd to undertake the work as agreed and is your agreement to the payment schedule as stipulated within your quote.

6.4 For projects longer than one week (5 working days), interim payments will be required. This will be advised to you within the quote. Settlement of interim invoices must be made by the due date stated on your quote/invoice to avoid late payment fees and/or project delays.

6.5 The final balance will be invoiced to you by Pond Form Ltd with immediate settlement due upon completion of works or as stated on your final invoice to avoid late payment fees. The final balance may include extra charges e.g., for materials or labour in addition to those in your quote. This will be discussed with you in advance to gain your acceptance.

6.6 Pond Form Ltd will provide receipts for all payments received.

6.7 Pond Form Ltd are unable to accept payments in instalments.

6.8 Pond Form Ltd accept payments by debit card/cash/cheque. BACS payments should be made to the following account:

Account Name: Pond Form Ltd

Account Number: 83366502

Sort Code: 20-11-43

6.9 Pond Form Ltd are unable to take payments over the phone.

6.10 A VAT breakdown will be provided on all invoices.

 

7. QUANTITIES, QUOTED COSTS AND ADDITIONAL WORKS

7.1 Quantities and quoted costs are based on the description of work to be carried out following the initial site visit.

7.2 Additional work and materials may be necessary during the project should your requirements change or issues arise which were not foreseeable by Pond Form Ltd prior to the quote.  Please be aware, this will incur additional costs to those quoted and will be added to the final balance.

7.3 Pond Form Ltd will inform you throughout the project if it becomes apparent there will be additional charges and will seek approval from you in the first instance.

7.4 Pond Form Ltd reserves the right to refuse your request for additional works from those that are in the original quote for any reason.

7.5 If deemed necessary by Pond Form Ltd, an additional quote will be required for any additional works from those that are in your original quote. If this additional quote is not accepted by the customer, then the additional works will not be undertaken.

7.6 If a project is delayed due to additional works requested by the customer, Pond Form Ltd reserves the right to charge for any additional fees and materials costs incurred and will not be liable should a project not be completed within the original time frame agreed due to these delays.

7.7 If a project is delayed due to additional works requested by the customer and can therefore not be completed within the original time frame agreed, a booking for additional dates will be required. Pond Form Ltd will advise the customer of the additional dates as soon as possible. The additional dates may not follow on immediately from the original booking timeframe and instead, fall at a later date.

7.8 If a project is delayed due to additional works requested by the customer and it has been agreed that a new additional booking will be made, Pond Form Ltd have the right to request an additional interim payment to cover these costs. Settlement of this interim payment must be made by the due date requested by Pond Form Ltd to avoid any further project delays.

 

8. SELECTION OF MATERIALS AND PLANTS

8.1 Pond Form Ltd will not be liable if there is an occasion where you are not happy with the aesthetics/species of materials/plants selected by Pond Form Ltd on your behalf.

8.2 Pond Form Ltd do not offer refunds on materials or plants that have failed under your care. Please note this does not affect your Statutory Rights.

 

9. ELECTRICAL WORKS AND POWER SOURCES

9.1 If a power source is required to run a pond pump or fountain etc, it is your responsibility to ensure a fully working and compliable power supply is available to the team at the commencement of works. If a suitable power supply is not available, full tests cannot be carried out but will still be charged for.

9.2 Pond Form Ltd’s engineers and labourers are not qualified electricians and therefore cannot install a power source.

9.3 If a new power source or any electrical work is required, Pond Form Ltd can arrange for a fully qualified electrician at an additional charge.

 

10. QUALITY CONTROL, MATERIALS AND COMPLETION

10.1 Pond Form Ltd are not liable for failure of materials or plants that have not been suitably, correctly or effectively maintained once installed by our engineers.

10.2 Once a project has been fully completed and prior to leaving site, Pond Form Ltd will hand over the completed project to you.  It is essential that you are present on the final day to ensure a full and thorough hand over can take place.  At this point, Pond Form Ltd are also handing over full responsibility of care to you. Misuse, negligence or neglect after the handover of any service or product/s we have provided may result in any warranty being void and chargeable fees for repairs etc will be applicable.

10.3 Within 6 months of the completion date, in the unlikely event of any issues arising relating to the quality of materials or plants Pond Form Ltd have provided, it must be identified to Pond Form Ltd in writing immediately by you. Photographs will be requested to enable Pond Form Ltd to assess, identify and resolve any issues as Pond Form Ltd feels appropriate. Costs for repair/replacement will be discussed and agreed, if deemed relevant.

10.4 Should an issue with materials or plants installed by Pond Form Ltd arise after 6 months of the completion date, Pond Form Ltd will not be liable for repair/replacement costs.

10.5 Should you request the reuse/reinstallation of any existing materials belonging to you (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, Pond Form Ltd will not be liable should they fail when reused/reinstalled. Although great care will be taken with all materials provided by you, Pond Form Ltd has no prior knowledge of the quality or sustainability and therefore no guarantee can be provided by Pond Form Ltd that these products will survive their reuse/reinstallation. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.6 Should you request to purchase any type of materials yourself (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, Pond Form Ltd will not be liable should they fail in anyway when being installed. Although great care will be taken with all materials purchased by you, Pond Form Ltd has no prior knowledge of the quality or sustainability of materials/plants they have not supplied and therefore no guarantee can be provided by Pond Form Ltd that these products will be suitable for the intended purpose. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.7 Pond Form Ltd reserves the right to refuse the use of existing and/or materials purchased by you if they feel they are not of a suitable quality or sustainability. Additional costs will therefore be applicable should alternative materials/plants be required under these circumstances.

10.8 Should you request to purchase any type of materials yourself (e.g. plants, paving, stone, pumps, pipework, lights etc) within a project, then these materials/plants must be ordered and paid for directly by you with your supplier.

10.9 Any materials (e.g. plants, paving, stone, pumps, pipework, lights etc) being supplied by you must be available upon commencement of works (unless otherwise agreed with Pond Form Ltd). Pond Form Ltd are not liable for any late deliveries which may delay the project. If a project is delayed, Pond Form Ltd reserves the right to charge any additional fees incurred and will not be liable should a project not be completed within the time frame due to these delays.

10.10 External pipework for ponds and water features will be hidden to the best of Pond Form Ltd’s ability, taking into consideration the location and what the environment allows.

10.11 Internal pipework and pumps can be visible in water. Pumps should not be covered as this will cause damage and issues to the filtration systems.

 

11. THIRD-PARTY INVOLVEMENT

11.1 Additional services may be provided by third party contractors e.g., waste removal/machinery hire/delivery/collection/installation of electrical works.

11.2 Third-party services will be booked and arranged by Pond Form Ltd on all occasions.

11.3 Third-party services will be advised to you, along with quoted costs. Should these costs be increased at any time by the third-party supplier, these increases will be passed on to you and charged for by Pond Form Ltd.

11.4 Pond Form Ltd do not accept liability for any third-party’s failure to meet requirements, delivery times or collection times.

 

12. PHOTOS AND VIDEO FOOTAGE

12.1 Pond Form Ltd may take photos and/or video footage prior, during and upon completion. These may be used on social media sites and Pond Form Ltd’s website.

12.2 Pond Form Ltd holds all data in line with the Data Protection Act 2018 and UK GDPR.

 

13. DATA PROTECTION

13.1 All data is held and processed in line with the Data Protection Act 2018 and UK GDPR.

13.2 Upon agreeing to the works carried out and payment of the deposit, you agree to Pond Form Ltd holding your information on databases and accounting services.

13.3 Pond Form Ltd will not pass on your details to a third party, except to fulfil service obligations for instance, by passing your address details to a delivery courier/supplier.

13.4 Pond Form Ltd will securely remove your details from records at any time upon receipt of your written instruction to do so and will retain only the information required by law and HMRC.

 

14. CONTACT US

14.1 If you have any questions, concerns or complaints about our Terms and Conditions or Privacy Policy, our practices, products or services, you may contact us by email at pondform@gmail.com .

 

15. COMPLAINTS

15.1 Pond Form Ltd always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied. To ensure Pond Form Ltd can put things right for you, please ensure you are present on the final day to allow for a full and thorough handover when together, we can inspect the work to ensure everything has been carried out based on the contract terms and to the high standards Pond Form Ltd aims to achieve. If after the handover you are not satisfied, please contact Pond Form Ltd straight away with any concerns either by phone, email or write to us. If writing, we recommend you receive proof of posting.

 

16. COMPLAINT PROCEDURE

16.1 On receipt of your complaint Pond Form Ltd aims to respond within 5-7 days. Pond Form Ltd will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event Pond Form Ltd is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where Pond Form Ltd cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. Pond Form Ltd has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.

 

17. OTHER IMPORTANT INFORMATION

17.1 These Terms and Conditions will be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

17.2 Our services are designed for domestic use. If you’re requesting our services for business use, please ensure you have suitable insurance.

17.3 Pond Form Ltd are not responsible for delays caused by unforeseen events or circumstances beyond our control that make it unsafe, difficult or impossible to fulfil our contractual obligations. Such events or circumstances can include but are not limited to: natural disasters (e.g. floods); acts of war or terrorism that disrupt normal business operations; epidemics or pandemics that cause widespread disruption to supply chains, travel and workforce availability; strikes or other industrial actions that cause disruption to supply chains and workforce availability; and severe weather conditions or extreme temperatures that make it unsafe or impractical to carry out contractual obligations.

17.4 Pond Form Ltd may include links to other websites for your convenience. We’re not responsible for their content, privacy policies, or how you use them.

17.5 Pond Form Ltd shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any products that have been installed or provided by Pond Form Ltd.

17.6 You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our Terms and Conditions or Privacy Policy.

 

 

© 2026 Pond Form Ltd. All rights reserved.

Pond Form Ltd reserves the right to amend all terms and conditions and our Privacy Policy, giving customers reasonable notice by displaying the changes on our website from time to time.

 

VAT Registration Number: 359 866139

Registered address: c/o 3 Bank Buildings, 149 High St, Cranleigh, Surrey GU6 8BB

​Registered as a Ltd Company in England & Wales - Company Registration Number: 12583686